Synergistic has over 14 years AS/400 third party hardware maintenance experience (System i5) , with Technical Engineers on call 24 hours a day, 7 days a week, every day of the year with AS400 part warehouses across the country. On average, Synergistic saves its clients 30% or more on their existing IT hardware manufacturer service agreements. Synergistic has expertise in IBM iSeries^® systems, AS/400's, (System i5) Microsoft^® servers and all printers from the smallest desktop to the largest industrial printers. Synergistic has Technical Engineers with expertise to keep your systems up and running.




Synergistic Hardware Maintenance Benefits:

*Cost Savings of 30-40% from Manufacturer Rates

*Single Point of Contact: Hardware Maintenance, IBM Business Partner, Disaster Recovery, Hosting

*24/7/365 Coverage: Clients enjoy round the clock coverage

*Hotline Telephone Support 24/7/365: Support is only a phone call away

*Synergistic Strategically Located AS/400 Part Warehouses: Insures expedited repair.

*IBM Technical Certification: Insures Professionally trained technicians.

*IBM Experienced Technical Engineers

*IBM Business Partner: Insures close working relationship with IBM

*Discounted Pricing: Save 25%-40% on your annual maintenance invoices

*Economy of Scale: Bundle your maintenance agreement together with Synergistic Hosting, Disaster Recovery, or High Availability Solution and receive deeply discounted pricing.

*AS/400 Culture: Synergistic focuses its resources on the AS/400 platform and has developed excellence in a narrow field, rather than cast a broad net of mediocrity over broad range of server platforms, translating into higher value delivered to our clients.


FAQ:


1) Do you have your own Technical Engineers on staff?
Answer: Yes, Synergistic employs and trains our own technical engineers to service our clients.
2) Is it necessary for you to be an IBM Business Partner to service our AS/400?
Answer: No, it's not necessary but it is very helpful and a significant benefit to our clients in obtaining information, assistance, and even parts.

3) How quickly will I receive a callback from a Technical Engineer after I place a service call?
Answer: You will receive a call within 20 minutes.

4) How quickly will a Technical Engineer be onsite?
Answer: Unless otherwise negotiated, within 2 hours

5) What regions of the country will you service and which will you not?
Answer: Synergistic is national firm and services most metropolitan areas, however a few gaps exist in certain cities. Please contact us directly to answer specifically.

6) Do you provide for discounted prepays?
Answer: Yes, Synergistic provides for discounted prepay pricing on 12, 24, and 36 month pricing structures.

7) How do I cancel my existing HWM contract and begin with Synergistic?
Answer: It's as simple as an email. Your Synergistic consultant will walk you through the process.

8) Do you have a 24/7 hotline to call for maintenance call emergencies?
Answer: Yes, we have a professionally staffed phone center. The hotline is: 1-888-349-2982


For detailed information on Version 5 Release 3 from IBM, click here: V5R3